Frequently Asked Questions

  • How do I schedule a ride?

    You can schedule a ride by calling our dispatch team directly at 1-888-543-8686.

    For general questions that are not related to an active trip, you may also email us at contigoservices@contigomedical.com.

  • Can I request a specific driver?

    While we can’t guarantee a specific driver, we do our best to accommodate preferences whenever possible. Our scheduling team assigns drivers based on availability, route efficiency, and your transportation needs to ensure a smooth and timely ride.

  • What should I do if I can’t find my driver?

    If you’re unable to locate your driver at your scheduled pickup time, please contact our dispatch team immediately at 1-888-543-8686. We’ll assist you right away and make sure you’re connected with your driver.

  • My trip was changed or updated—what happens next?

    If your trip details have been modified, our team will adjust your transportation accordingly. If you have questions or need clarification about a change, please contact dispatch so we can confirm the updated information and avoid delays.

  • Do you accept insurance or brokered rides?

    At this time, Contigo Medical Transportation Services provides transportation on a private-pay basis only and does not contract with insurance providers or transportation brokers.